Privacy Policy
1. Introduction
Provvypay ("we", "our", "us") respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose and safeguard information when you use our website and services.
2. Information We Collect
We may collect:
Account Information
- name
- email address
- phone number
- organisation name
- account credentials
Business Information
- uploaded agreements
- conversations
- documents
- invoices
- settlement information
- participant details
Technical Information
- IP address
- browser type
- operating system
- device information
- usage analytics
Integration Information
Where you connect third-party services, we may access information necessary to provide integrations.
3. How We Use Information
We use information to:
- provide Services;
- create and manage accounts;
- process uploaded content;
- generate agreement intelligence;
- improve platform performance;
- provide support;
- maintain security;
- communicate updates;
- comply with legal obligations.
4. AI Processing
Uploaded content may be processed using artificial intelligence technologies.
This processing may be used to:
- identify agreements;
- extract obligations;
- identify participants;
- generate workflow recommendations;
- create reports and summaries.
Users remain responsible for validating outputs generated by AI systems.
5. Disclosure of Information
We may disclose information to:
- cloud infrastructure providers;
- analytics providers;
- customer support providers;
- payment providers;
- accounting integration providers;
- professional advisers;
- regulators and law enforcement where required by law.
We do not sell personal information.
6. Data Storage
Information may be stored on secure cloud infrastructure operated by trusted service providers.
We implement reasonable administrative, technical and organisational safeguards designed to protect information.
No internet transmission or storage system is completely secure.
7. International Transfers
Information may be processed in Australia or other countries where our service providers operate.
By using the Services, you consent to such transfers where permitted by law.
9. Marketing Communications
We may send:
- service notifications;
- product updates;
- newsletters;
- educational content.
Users may unsubscribe from marketing communications at any time.
10. Access and Correction
You may request access to personal information we hold about you and request corrections where information is inaccurate.
Requests may be submitted to support@provvypay.com.
11. Data Retention
We retain information only for as long as reasonably necessary to:
- provide Services;
- comply with legal obligations;
- resolve disputes;
- enforce agreements.
12. Children's Privacy
The Services are not intended for individuals under 18 years of age.
13. Changes to this Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on our website.
Continued use of the Services after publication constitutes acceptance of the updated policy.
14. Contact
Provvypay
Email: hello@provvypay.com
For privacy-related enquiries, please contact us using the details above.
Document History
This document is reviewed regularly and updated as needed to reflect changes in our practices and legal requirements.